We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, processing times may be extended slightly.
Shipping Coverage
We currently ship across India.
At this time, international shipping may not be available.
Delivery Time
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 4–8 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates only and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
- Free Shipping on orders above ₹999
- Standard Shipping Fee: ₹99 for orders below ₹999
Shipping charges, if applicable, will be displayed at checkout before payment.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email and tracking details.
You can use the tracking information provided to monitor the status of your shipment.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
SelfSerene is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses submitted during checkout.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to customer unavailability or incorrect information, the courier may attempt re-delivery or return the package to us.
Additional shipping charges may apply for reshipment requests.
Damaged Packages
If your package arrives visibly damaged:
- Take photographs of the package immediately.
- Contact our support team within 48 hours of delivery.
- Include your order number and supporting images.
We will review the case and assist accordingly.
Delays
While we strive to meet estimated delivery timelines, occasional delays may occur due to circumstances beyond our control, including:
- Weather disruptions
- Public holidays
- Courier network issues
- Natural disasters
- Government restrictions
We appreciate your patience in such situations.